Shipping & Returns

Shipping

What countries do you ship to?

We ship to:

  • Australia
  • New Zealand
  • United States
  • Canada
  • United Kingdom
  • EU Countries
  • Singapore
  • Hongkong

Will I need to pay shipping taxes & customs duties?

Australia and New Zealand

You should not be charged with any additional fees to received your order.

Singapore

As of January 1, 2024, Singapore’s Goods and Services Tax (GST) is 9%. However, you will only be charged GST if your order exceeds SGD $400 (including product value, shipping, and insurance).

We recommend keeping your order below the SGD $400 threshold to avoid any surprise charges.

United States of America

You should not be charged with any additional fees to received your order.

Canada, UK and Europe

You should not be charged with any additional fees to received your order.

Other Asian Countries

You should not be charged with any additional fees to received your order.

How long will my order take to arrive?

Secured Express Secured Standard
AUS Next Day to 3 Business Days Next Day to 4 Business Days
NZ 3-8 Business Days 6-12 Business Days
SG n/a 5-8 Business Days
Asia n/a 5-8 Business Days
US 1-3 Business Days 3-5 Business Days
CAN n/a 8-13 Business Days
EU n/a 5-10 Business Days
UK n/a 5-9 Business Days

Why can’t you deliver overnight like Amazon?

We’re a small Aussie business shipping from Melbourne, Australia and San Diego, California. We can’t promise overnight delivery. We can promise:

- We’ll process your order as quickly as possible.
- Our products are worth the wait.

How much will shipping cost?

We'll calculate shipping for you at checkout. All you need to do is enter your address and pick a shipping option.

Do you offer free returns?

Unfortunately, no. You’ll need to pay return shipping costs.

How long do you take to process refunds?

We’ll process your refund after we receive the return. Please allow 3-4 days for the return to be checked and confirmed, and a further 3-5 for the money to reach your account.